Find frequently called numbers in the service directory below or phone 250-414-7100 for assistance.

To report a problem or request a service online, fill out this customer feedback form. A municipal staff member will respond to your request, if applicable, within two business days.

Municipal hall general inquiries250-414-7100
Recreation programs, schedules and registration250-412-8500
Parks & trees250-412-8500
Police, fire, ambulance (emergency)911
Police (non-emergency)250-995-7654
Fire (non-emergency)250-414-7126
Animal control/pound (Victoria Animal Control Services)250-414-0233
Animal shelter (SPCA)250-388-7722
Building permits & inspection250-414-7103
Business licenses250-414-7136
Bylaw enforcement250-414-7161
Development services (planning)250-414-7148
Dog licenses250-414-7107
Electricity (BC Hydro)1-800-224-9376
Electricity (report a power outage)1-888-769-3766
Facility bookings250-412-8525
Garbage information/ scheduling/reported misses250-414-7108
Garbage pick-up (report missed pick-up)250-414-7119
Gas utility (Fortis BC gas)1-888-224-2710 (24 hours)
Gas emergencies1-800-663-9911
Gas (Call before you dig)1-800-474-6886
Graffiti removal250-414-7108
Parking complaints250-414-7161
Pay fines250-414-7161
Property assessment (BC Assessment)250-479-7131
CRD recycling hotline250-360-3030
Road or sidewalk clearing250-414-7108
Sewer emergencies (during business hours)250-414-7108
Sewer emergencies (after hours)250-995-7654
Street lights (report problems)250-414-7158
Water utility (City of Victoria)250-361-0313
Water conservation (CRD)250-474-9684
Zoning inquiries250-414-7103