Find frequently called numbers in the service directory below or phone 250-414-7100 for assistance.

To report a problem or request a service online, fill-out this customer feedback form. A municipal staff member will respond to your request, if applicable, within two business days.

Municipal Hall General Inquiries250-414-7100
Recreation ProgramsSchedules, and Registration250-412-8500
Parks & Trees250-412-8500
Police, Fire, Ambulance (emergency)911
Police (non-emergency)250-995-7654
Fire (non-emergency)250-414-7126
Animal Control/Pound (Victoria Animal Control Services)250-414-0233
Animal Shelter (SPCA)250-388-7722
Building Permits & Inspection250-414-7103
Business Licenses250-414-7157
Bylaw Enforcement250-414-7161
Development Services (planning)250-414-7148
Dog Licenses250-414-7107
Electricity (BC Hydro)1-800-224-9376
Electricity (report a power outage)1-888-769-3766
Facilities Bookings250-412-8525
Garbage Information/scheduling/report of misses250-414-7108
Garbage Pick-up (Report missed pick-up)250-414-7119
Gas Utility (Terasen Gas)1-888-224-2710
Gas Emergencies1-800-663-9911
Gas (Call before you dig)1-800-474-6886
Graffiti Removal250-414-7108
Parking Complaints250-414-7161
Pay Fines250-414-7161
Property Assessment (BC Assessment)250-479-7131
CRD Recycling Hotline250-360-3030
Road or sidewalk clearing250-414-7108
Sewer Emergencies (during business hours)250-414-7108
Sewer Emergencies (after hours)250-995-7654
Street Lights (report problems)250-414-7158
Water Utility (City of Victoria)250-361-0313
Water Conservation (CRD)250-474-9684
Zoning Inquiries250-414-7103