Service Directory
Find frequently called numbers in the service directory below or phone 250-414-7100 for assistance.
To report a problem or request a service online, fill-out this customer feedback form. A municipal staff member will respond to your request, if applicable, within two business days.
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Municipal Hall General Inquiries
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250-414-7100
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Parks & Recreation Programs, Schedules, and Registration
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250-412-8500
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Police, Fire, Ambulance (emergency)
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9-1-1
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Police (non-emergency)
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250-995-7654
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Fire (non-emergency)
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250-414-7126
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Animal Control/Pound (Victoria Animal Control Services)
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250-414-0233
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Animal Shelter (SPCA)
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250-388-7722
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Building Permits & Inspection
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250-414-7108
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Business Licenses
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250-414-7157
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Bylaw Enforcement
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250-414-7161
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Development Services (Planning)
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250-414-7148
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Dog Licenses
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250-414-7107
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Electricity (BC Hydro)
Electricity (Report a power outage)
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1-800-224-9376
1-888-POWERON (769-3766)
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Facilities Bookings
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250-412-8525
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Garbage Information/scheduling/report of misses
Garbage Pick-up (Report missed pick-up)
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250-414-7108
250-414-7119
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Gas Utility (Terasen Gas)
Gas Emergencies
Gas (Call before you dig)
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1-888-224-2710
1-800-663-9911
1-800-474-6886 or cell *6886
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Graffiti Removal
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250-414-7154
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Parking Complaints
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250-414-7161
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Pay Fines
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250-414-7161
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Property Assessment (BC Assessment)
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250-479-7131 or
1-800-990-1159
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CRD Recycling Hotline
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250-360-3030
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Road or sidewalk clearing
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250-414-7108
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Sewer Emergencies (during business hours)
Sewer Emergencies (after hours)
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250-414-7104
250-995-7654
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Street Lights (report problems)
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250-414-7158
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Taxes
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250-414-7107
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Water Utility (City of Victoria)
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250-361-0313
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Zoning Inquiries
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250-414-7108
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